Payment & Refund Policy

Payments are processed by Stripe. Card details are handled entirely by Stripe and are never stored by Right Now LI. All prices are in U.S. dollars. A non-refundable service fee of $1.99 is added as a separate line item on ticket purchases. Applicable taxes are your responsibility unless stated otherwise.

• A slot goes live once payment clears and the listing copy passes review, typically within one business day.
• Slots run for the term shown at checkout and expire automatically at the end of that term. Terms do not auto-renew unless the checkout says so.
• Slots are limited per guide and are sold first-come, first-served. If a slot sells out while you are checking out, the payment is voided or refunded in full.

• Before the placement goes live: cancel for a full refund by contacting us before publication.
• Within 72 hours of going live: full refund on request, minus any payment-processing fee, provided the placement is removed.
• After 72 hours: placements are non-refundable, because the value delivered is exposure already served. At our discretion we may offer a prorated credit toward a future placement.
• If we fail to deliver: if a paid placement never publishes, is published in the wrong guide, or is taken down by us for reasons that are not your fault, you receive a full refund or a prorated refund for the unserved portion.
• If we remove your placement for breaching the Terms of Service or Content Policy, no refund is due.

Approved refunds are issued to the original payment method and typically appear within 5–10 business days.

Recurring plans bill in advance each period. You may cancel at any time from your dashboard; cancellation stops future charges and access continues through the end of the paid period. Partial periods are not refunded, except where required by law.

Where an event organizer sells tickets through Right Now LI, the organizer sets the refund and cancellation terms and is responsible for honoring them. If an event is canceled, the organizer refunds the ticket price; the $1.99 service fee is non-refundable unless the cancellation was our fault. Tickets bought on a third-party site reached through an affiliate link are governed entirely by that merchant's policy — contact them directly.

We do not guarantee impressions, clicks, bookings, revenue, or search ranking from any paid placement. Underperformance relative to expectations is not grounds for a refund.

Contact us first — most issues are resolved within two business days. Filing a chargeback before contacting us may result in immediate suspension of the placement and the associated account while the dispute is investigated, and we will supply the processor with order records, delivery evidence and this policy. Accounts with unresolved chargebacks may be barred from future purchases. Disputes not resolved informally are handled under the governing law and venue terms in our Terms of Service.

Write to us through the contact page from the email on the purchasing account, including the business name, the placement, the date of purchase and the reason. We acknowledge requests within two business days.